Refund Policy

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Last Updated: January 2025

1. Introduction

At Malmal Creations, we strive to ensure your complete satisfaction with our premium fashion wear products. This Refund Policy outlines our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

By purchasing from Malmal Creations, you agree to the terms and conditions outlined in this Refund Policy. If you have any questions, please contact us before making a purchase.

2. Return and Exchange Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition, unworn, unwashed, and with all original tags attached
  • The item must be returned within 7 days of delivery
  • You must have a valid proof of purchase (order number, receipt, or invoice)
  • The item must not be damaged, altered, or used
  • Custom-made or personalized items may not be eligible for return unless there is a manufacturing defect

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been worn, washed, or damaged by the customer
  • Items without original tags or packaging
  • Items returned after the 7-day return period
  • Custom-made or personalized items (unless defective)
  • Items purchased during special sales or clearance events (unless defective)
  • Items that have been altered or modified
  • Underwear, innerwear, or intimate apparel (for hygiene reasons, unless defective)

4. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at malmalcreations.jpr@gmail.com or call us at +91 99503 85688 within 7 days of receiving your order
  2. Provide Details: Include your order number, item(s) you wish to return, and reason for return
  3. Receive Authorization: We will review your request and provide a Return Authorization (RA) number if approved
  4. Package the Item: Securely package the item in its original packaging with all tags attached
  5. Ship the Item: Send the item to our address (provided with your RA number) using a trackable shipping method
  6. Confirmation: Once we receive and inspect the item, we will process your refund or exchange

5. Return Shipping

Return shipping costs are handled as follows:

  • Defective or Wrong Items: If you receive a defective item or the wrong item, we will cover the return shipping costs
  • Customer-Initiated Returns: For returns initiated by the customer (e.g., change of mind, size issues), the customer is responsible for return shipping costs
  • Exchange Shipping: For exchanges, we will cover the shipping cost of the replacement item

We recommend using a trackable shipping service and retaining the shipping receipt until your return is processed.

6. Refund Processing

Once we receive and inspect your returned item, we will process your refund as follows:

  • Inspection Period: We will inspect the returned item within 3-5 business days of receipt
  • Refund Method: Refunds will be issued to the original payment method used for the purchase
  • Processing Time: Refunds typically take 5-10 business days to reflect in your account after approval
  • Refund Amount: The refund will include the item price, excluding original shipping charges (unless the return is due to our error)

Please note that bank processing times may vary, and it may take additional time for the refund to appear in your account.

7. Exchange Policy

We offer exchanges for items in the following cases:

  • Size exchanges (subject to availability)
  • Color exchanges (subject to availability)
  • Defective items
  • Wrong items sent by us

To request an exchange:

  1. Contact us within 7 days of delivery
  2. Specify the item you wish to exchange and the desired replacement
  3. We will confirm availability and provide exchange instructions
  4. Once we receive the original item, we will ship the replacement

If the replacement item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately (within 48 hours of delivery) with:

  • Order number
  • Photos of the defect or damage
  • Description of the issue

We will arrange for a replacement or full refund, including return shipping costs. We may request that you return the defective item for quality control purposes.

9. Cancellation Policy

You may cancel your order under the following conditions:

  • Before Shipment: If your order has not been shipped, you can cancel it and receive a full refund
  • After Shipment: If your order has already been shipped, you can return it following our return policy
  • Custom Orders: Custom-made or personalized items cannot be cancelled once production has begun

To cancel an order, contact us immediately with your order number. Cancellation requests will be processed within 1-2 business days.

10. Store Credit

In some cases, we may offer store credit instead of a refund:

  • If you prefer store credit over a refund
  • For items returned after the 7-day period (at our discretion)
  • For items that cannot be resold in original condition

Store credit will be issued in the form of a coupon code or account credit and can be used for future purchases. Store credit does not expire unless otherwise stated.

11. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please:

  • Check your bank account or payment method statement
  • Contact your bank or payment provider, as processing times may vary
  • Contact us with your order number and refund details

We will investigate and resolve any issues with your refund promptly.

12. Special Circumstances

We understand that special circumstances may arise. In such cases, please contact us, and we will work with you to find a suitable solution. We reserve the right to make exceptions to this policy on a case-by-case basis.

13. Contact Information

For questions, concerns, or to initiate a return or exchange, please contact us:

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Dispute Resolution

If you are not satisfied with our resolution of a return or refund request, please contact us to discuss the matter further. We are committed to resolving all customer concerns fairly and promptly.

Any disputes arising from this Refund Policy shall be subject to the jurisdiction of the courts in Jaipur, Rajasthan, India.